{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/14625e68d0094640b8a5c63698626b84\" frameborder=\"0\" width=\"1440\" height=\"1080\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1080,"width":1440,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1080,"thumbnail_width":1440,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/14625e68d0094640b8a5c63698626b84-9929c50774e12fdf.gif","duration":65.883333,"title":"Manually Enroll Customers in Loyalty Program","description":"This Loom explains how to manually enroll a customer into the loyalty program using tags when they are not earning points. First, the presenter searches for the contact and checks the profile to confirm whether they have the “loyalty member” tag. If that tag does not exist, the customer is not a registered loyalty member, so you add the “loyalty member” tag and save, which enrolls them automatically. After that, the profile is refreshed and points can be adjusted in the notes section as needed."}