{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/148b895d50bc4ec38038bb6de313bf66\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/148b895d50bc4ec38038bb6de313bf66-0ea1202e08d3bf47.gif","duration":211.115,"title":"Weekly Report Overview","description":"This Loom explains the weekly report dashboard and what each metrics section tracks for week to week comparisons. It covers financial metrics like game revenue, four week revenue and percent change, bookings, effective rate, average group size, and revenue per game including a Not a Game category for non-escape-room events. It then reviews customer weekly metrics such as escape rate, average Google score and survey scores, rebooking and review rates, staff review mentions, and internal operational indicators including on time starts, hint response time, hints per game, pause rate, reset errors and reset time, and maintenance rate. It also highlights growth and leading indicators, including new hire percentage trained around 85 percent, overall training completion, average tenure, percent on time task completion, and upcoming revenue, upcoming bookings, and Google review activity."}