{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/149b4b86b43a4f55961f478276c05922\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/149b4b86b43a4f55961f478276c05922-e76bc1a4f492aad8.gif","duration":309.481,"title":"Exploring the AI Customer Support Platform and Its Multi-Agent Architecture","description":"In this video, I walk you through our AI customer support platform, which features a multi-agent architecture. I demonstrate how the main agent classifies customer queries and delegates them to specific sub-agents, like support, order, or billing agents. I show examples of how to retrieve orders, invoices, and billing information, as well as how the support agent handles FAQs. I also explain the backend architecture and how the routing works to ensure accurate responses. Please take a look at the demo and familiarize yourself with the functionalities."}