{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/14b2f90e7134433e8a3bf70262353ff0\" frameborder=\"0\" width=\"984\" height=\"738\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":738,"width":984,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":738,"thumbnail_width":984,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/14b2f90e7134433e8a3bf70262353ff0-b21d61393b12d1a2.gif","duration":1366.72,"title":"RealScout Email Delivery Issues Guide","description":"This Loom explains how to troubleshoot email delivery issues in Real Scout, focusing on bounces, spam complaints, and email validation failures. It shows where to review high priority items on the dashboard, including “Today’s focus” and the notifications bell for disabled or unsubscribed leads, then how to archive or re-enable alerts. For bounces and invalid emails, it demonstrates fixing contact details on the contact page, using an override option after confirming the email is valid, and noting that high rejection or spam can negatively impact deliverability. It also covers using tags and filters like “email rejected” and “spam reported,” and outlines that spam reports require written confirmation from the lead to resolve."}