{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/164c18d5e9d74c82931ef08e99d721b4\" frameborder=\"0\" width=\"1486\" height=\"1114\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1114,"width":1486,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1114,"thumbnail_width":1486,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/164c18d5e9d74c82931ef08e99d721b4-ae33f55478e9fe92.gif","duration":207.466667,"title":"Genow Context Engine &amp;  Admin Panel Features","description":"This Loom showcases the general platform’s context engine and customization features to improve answer quality. It explains that the context engine uses system prompts and a glossary to inject business context into both search queries and answer generation, including up to four system prompts for user group, use case context, document descriptions, and tonality. It also covers guided search fields for structured end user inputs, quick actions that run after answer generation, forbex strategies for edge cases, and fallback strategies using contact persons or links. The presenter concludes by noting additional features such as feedback forms, analytics dashboards, and security filters."}