{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1693f0103be344148283fe53ecdff441\" frameborder=\"0\" width=\"1904\" height=\"1428\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1428,"width":1904,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1428,"thumbnail_width":1904,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1693f0103be344148283fe53ecdff441-d332f53ac7cdb705.gif","duration":147.128,"title":"Access Collins: Set up the Forward unknown Collins Mail messages to section","description":"In this video, I’ll walk you through the features of the 4Word Unknown Calling Smails and how to effectively use them. I explain how to send messages to customers directly from the Messages section and what to do when a customer’s email doesn’t include a booking reference number. I also guide you on setting up the email forwarding feature in the Settings. Please make sure to follow the steps I outlined to ensure everything is set up correctly."}