{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/16bc0e023fb448a4b60cbe8f3399981a\" frameborder=\"0\" width=\"1486\" height=\"1114\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1114,"width":1486,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1114,"thumbnail_width":1486,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/16bc0e023fb448a4b60cbe8f3399981a-b7581685c2c156f0.gif","duration":115.821,"title":"Updating Residence Balances in Sunbound","description":"This Loom explains how to update resident balances in Sunbound using the Private Pay section during the preview phase. The presenter notes that invoices are typically sent around the 20th and 23rd, and the amounts shown on the right should match what statements show. If a balance changes between the 23rd and the scheduled auto-pull, the AR team should make the adjustment in the appropriate system for the location, and the correct amount can be updated in Sunbound by hovering over the resident name, entering the new monthly amount, and approving with the check mark. After confirmation, residents receive a notification that their balance was updated."}