{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/174e9f808aa44c3dabe30b9e6a4bc127\" frameborder=\"0\" width=\"1704\" height=\"1278\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1278,"width":1704,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1278,"thumbnail_width":1704,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/174e9f808aa44c3dabe30b9e6a4bc127-1694061440158.gif","duration":385.9670201189999,"title":"SLAs by Priority - Increased SLA goal capacity EAP"}