{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/17ca45e11a5f43448ea8cc51eca0831d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/17ca45e11a5f43448ea8cc51eca0831d-3d1e233a26c5407c.gif","duration":142.4985,"title":"Enhancing Claim Eligibility Control for Better Customer Service 🔧","description":"In this video, I’m excited to share some new functionality that Corsos has released, giving us greater control over item eligibility after a claim has been submitted. I walk through a scenario where a customer mistakenly marks an item as ineligible and how we can adjust that on the backend. You’ll see how to reset eligibility for specific items, allowing us to provide better customer service. I encourage you to explore this feature in the order lookup by searching via email or order number. Let’s ensure we’re equipped to handle these situations effectively!"}