{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/19349fd8a4584e0f99bb41a9c266cce7\" frameborder=\"0\" width=\"1108\" height=\"831\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":831,"width":1108,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":831,"thumbnail_width":1108,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/19349fd8a4584e0f99bb41a9c266cce7-280d3af8a24992a0.gif","duration":179.406,"title":"How to Handle Rejected LOAs Efficiently","description":"This Loom explains how to handle rejected LOAs using new feature updates on the board. It covers three scenarios: marking a rejected LOA as actioned when client-facing input or a signature is still needed, using archive or delete when the client is no longer proceeding with advice, and resubmitting an LOA when it should be sent again, potentially to a new email or with updated details. The video also notes you can filter to view “needs actioned” items to help reduce the rejected column. Resubmission can be done via a dedicated button or through Actions, including options like adding a new LOA and changing key details."}