{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1a0353e36da44eb484a88255ede03f11\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1a0353e36da44eb484a88255ede03f11-1701875134535.gif","duration":356.753,"title":"Asia Deposit","description":"In this video, I will show you a recording session with a real user who encountered frustrations while trying to make a deposit on our Bet Victor Asia project. I will highlight the issues he faced, such as loading delays and unresponsive screens, and share the number of sessions where users experienced similar pain points. Finally, I will discuss how we addressed these issues by redesigning the user's journeys."}