{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1a6ea6222fd149b0887dc24fec5dbd86\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1a6ea6222fd149b0887dc24fec5dbd86-18935792ad624890-full.jpg","duration":90.095,"title":"Rui Ferreira - Intro - CSM Leadership","description":"In this video, I share my experience as a customer success leader and the strategies that helped my team achieve impressive results, including a 40% growth in ARR and a 97.3% GRR over three years. I emphasize the importance of strong relationships, value-focused conversations, and the right tools to drive success. If you're looking to build a success team that can scale effectively, I encourage you to consider these insights and strategies."}