{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1a7a25f2d46c4082952f495ec7be9faa\" frameborder=\"0\" width=\"1592\" height=\"1194\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1194,"width":1592,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1194,"thumbnail_width":1592,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1a7a25f2d46c4082952f495ec7be9faa-938c9480cacb4fd4.gif","duration":125.697,"title":"How to Log Into Your Member Portal","description":"This Loom explains how to log into the member portal and where to find the correct email. It notes that the app may sign in by default with SHOP using the primary email on file, which could be different from the email tied to your membership purchases, Apple Pay, or iCloud. If you are unsure, you can check the email where you purchased the membership or contact support to confirm which email you used. After signing in, you will land in the customer area, where you can manage your membership and access the member portal via the profile icon."}