{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1b1ff4050333477784d373d32f5653ef\" frameborder=\"0\" width=\"1658\" height=\"1243\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1243,"width":1658,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1243,"thumbnail_width":1658,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1b1ff4050333477784d373d32f5653ef-00001.gif","duration":60.866666666666646,"title":"How to Open a Support Ticket with Gatsby","description":"Hi there, I'm Rachel, a senior technical support engineer at Gatsby. In this video, I'll guide you through the process of opening a support ticket with our team. I'll show you how to navigate to the help drop-down, where you can select \"get help.\" Once there, you can ask a question or enter a keyword to find relevant articles. I'll also demonstrate how to use the \"get in touch\" feature to leave a message with your name and email address. Watch this video to learn how to efficiently reach out to our support team for assistance."}