{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1c57778fac034e59898720befb9ddb92\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1c57778fac034e59898720befb9ddb92-4daed125db2d2ae3.gif","duration":139.459,"title":"How to Use the VenuSumo Customer Portal","description":"This Loom shows how to use the Venusumo customer portal to track and respond to support tickets. Viewers can access support.venusumo.com by entering their email to receive an access code, and a link is sent after they create an issue via email or the ticket form. After logging in, they can see tickets filtered by their permissions, with statuses including “On VenuSumo,” “waiting on your company,” “closed,” and “feature request,” plus ticket types like bugs, tasks, and questions. The video also notes how to set customer priority and reopen or close tickets."}