{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1ca7209f78b74589ba715cb5bad88172\" frameborder=\"0\" width=\"2308\" height=\"1731\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1731,"width":2308,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1731,"thumbnail_width":2308,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1ca7209f78b74589ba715cb5bad88172-8654095cea2c4a1b.gif","duration":293.087,"title":"Collecting Additional Information for Claims and Returns Automation","description":"In this video, I reviewed the collect additional information automation, which allows us to gather more detailed information from customers during claims submissions, whether for returns or warranties. I demonstrated how to set up rules and conditions for asking specific questions based on the product type and customer feedback. We explored the custom fields available for gathering information, including options for requiring media uploads. I also showed what the customer experience looks like when submitting a claim with these additional questions. Please ensure to utilize this feature to enhance our data collection process and improve customer interactions."}