{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1d2f22ae9ddd42cca4d743c5be8b254c\" frameborder=\"0\" width=\"1710\" height=\"1282\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1282,"width":1710,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1282,"thumbnail_width":1710,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1d2f22ae9ddd42cca4d743c5be8b254c-1686868067598.gif","duration":115.7333333333333,"title":"Understanding Brand Metrics in Checkout Surveys 📈","description":"Hey there! In this Loom, I'm going to explain how brand metrics can affect your survey and survey experience for your shoppers. We'll take a look at a checkout survey that's popped up and see how the brand metric defaults are always set to optional. However, we can modify this and turn on our custom checkout survey. We'll make the benchmark questions as required questions and see how this changes the survey experience. By the end of this video, you'll have a better understanding of how brand metrics work and how you can use them to improve your survey results. No action is required from you, but feel free to reach out if you have any questions!"}