{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1d77a871c186425ba1f28f0907834a76\" frameborder=\"0\" width=\"3054\" height=\"2290\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2290,"width":3054,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2290,"thumbnail_width":3054,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1d77a871c186425ba1f28f0907834a76-4f172c7e50ffe341.gif","duration":300.966667,"title":"Customize CAASI Web Chat Widget Settings","description":"This Loom explains how to customize the Casey web chat widget so it matches your brand and guides visitors toward booking. It walks through Widget Styling, bubble settings, welcome content with limits of 16 characters for the welcome title, 80 characters for the welcome message, and 16 characters for the call to action button. It also covers chat window styling options like the AI agent name, primary and secondary colors, font style, brand logo, and AI avatar, plus quick replies that can include up to five suggestions with optional icons. The video notes that in a white label Achieve app, color and text changes will not display due to app branding priority."}