{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1da3720575c54c1993c09392e525cbff\" frameborder=\"0\" width=\"1824\" height=\"1368\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1368,"width":1824,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1368,"thumbnail_width":1824,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1da3720575c54c1993c09392e525cbff-e1313ea8610aac16.gif","duration":188.783333,"title":"New Helpdesk Performance Analytics Experience","description":"Introducing our new Helpdesk Performance analytics experience, which will roll out to all customers between October 5 and 13. We reduced the previous 14 reports across four sections to three consolidated reports under a new Helpdesk Performance section, adding tabs for Overview, Channel (email, chat, social, voice, SMS) and Help Center. Every report now shares a uniform layout—KPI header, central chart, and performance‑breakdown table—and is fully customizable: you can pin key metrics, select charts, and switch table views. New visual tools include funnel charts and year‑over‑year comparisons, plus a built‑in metric glossary with instant feedback."}