{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1ec1f0f74ad14e25b1db84d3c17102f6\" frameborder=\"0\" width=\"1696\" height=\"1272\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1272,"width":1696,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1272,"thumbnail_width":1696,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1ec1f0f74ad14e25b1db84d3c17102f6-6f357fcdf66dea99.gif","duration":554.185,"title":"2. Asset Groups, Recurring Services, and Automations","description":"This Loom explains how Asset Groups, recurring services, and automations work in Essential, focusing on how recurring service requests are handled. Asset Groups are property-based groups of tracked equipment like extinguishers, with recurring services shown in the top right to manage due dates. For automations, automated outreach can email the main approvals contact about a month before an annual service is due, allowing approval, decline, or redirect through a customizable form, while automated custom tasks create internal reminders. Recurring services can be edited for frequency and whether the next due date is driven by completion date or the fixed due date, with advanced options like NFPA code filters and due date rounding. The Tasks page organizes outcomes such as Approved, Declined, Ask someone else, Email bounced, and Unanswered after automated outreach sends three emails about a week apart."}