{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1f2e3a896b224515a12819b28da010d7\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1f2e3a896b224515a12819b28da010d7-d2634d52c13534fd.gif","duration":98.667,"title":"Caregiver Point Balance Removal","description":"Hi everyone, I wanted to share an important update regarding our compliance with California law, which requires us to pay out caregiver point balances after they resign or are terminated. To access this feature, go to Settings, then Rewards Balance, and select the Pay Out Points Balance sub-tab. You can enter the caregiver's email, choose your payment method—either adding it to their paycheck, issuing a check, or paying cash—and then hit Pay and Clear Points Balance. This process will automatically update the caregiver's points balance and save the fulfillment details. Please make sure to follow these steps to ensure compliance."}