{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1fa298ab9fe14be5ab099c800777b177\" frameborder=\"0\" width=\"1366\" height=\"1024\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1024,"width":1366,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1024,"thumbnail_width":1366,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1fa298ab9fe14be5ab099c800777b177-7f37fdb4d40dbcaa.gif","duration":40.0402,"title":"Apakah agen dapat mengambil percakapan yang belum di-assign?"}