{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/1ff1c0f241dc452ea820196995a29393\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/1ff1c0f241dc452ea820196995a29393-73deff30b38688aa.gif","duration":95.474,"title":"Automated FAQ Email Replies with AI","description":"This Loom explains an automation that auto-answers specific support and FAQ emails using an AI agent and a Pinecone vector database. It classifies incoming spot emails, and if an email is not an FAQ or support inquiry, it does nothing. When it is an FAQ/support email, the agent retrieves embedded FAQ policy data from Pinecone as memory, uses an OpenAI model to draft a reply, and classifies the response. The speaker demonstrates the workflow using a recent inbox email, showing the automated reply after refresh."}