{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/20145b57907f4644aa8afed6d3120a97\" frameborder=\"0\" width=\"1074\" height=\"805\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":805,"width":1074,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":805,"thumbnail_width":1074,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/20145b57907f4644aa8afed6d3120a97-94e5c0e5650b94dd.gif","duration":110.571,"title":"Setting Up Automated and Bulk Chat Messages","description":"In this video, I walk you through setting up automated and bulk chat messages to streamline your workflow. First, head to the settings section of your account to customize your welcome and nudge messages for patients. The welcome message will be sent when a new patient books an initial consultation, while nudge messages serve as reminders for those without appointments. Additionally, I explain how to send bulk messages to multiple patients individually, ensuring they won't know it's a mass message. I encourage you to implement these features to enhance your communication with patients."}