{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/20e677bf87584b08abe90112978c3dee\" frameborder=\"0\" width=\"3922\" height=\"2941\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2941,"width":3922,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2941,"thumbnail_width":3922,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/20e677bf87584b08abe90112978c3dee-106ed84b7c630d1c.gif","duration":158.878,"title":"Override Roleplay Models Per Call","description":"This Loom explains a new Team Library feature that lets you apply a specific ActionModel to selected calls on an individual basis. The creator shows how, inside Roleplays > Team Library, you can select one or more calls and use the Apply Model button to override the team’s user settings so grading matches the intended model. They give examples such as buyer onboarding libraries where early calls use a licensed sales model but later post-contract conversations use a customer service model, and training scenarios where ISA trainees can role-play with the licensed sales model by pinning the model despite backend ISA settings. The goal is to ensure the feedback and grading scale reflect the real conversation shifts in different stages."}