{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/21bbf37e07144b78a86dcfd7f34d3c78\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/21bbf37e07144b78a86dcfd7f34d3c78-128d7f042d87199d.gif","duration":394.9946,"title":"DSP Claims Portal Walkthrough, End to End","description":"This Loom provides an end to end walkthrough of the DSP portal for managing claims. It explains that the homepage shows every claim assigned to you, with filters by stage and claim type, and lets you adjust visible columns such as DSP, policy number, and incident date. Inside each claim, you will use Contact Us, Documents, your Statement, and Pass and Pay, with Statement submission requiring confirmation and then becoming view only so claim handlers can work from a final version. Pass and Pay shows a claim total, offering Pay for smaller settled amounts with one time final confirmation, Pass to provide insurer details for larger claims, and Inquire if you are not ready to decide."}