{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/23441dc63f6c45c585c84ce98e1fee70\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/23441dc63f6c45c585c84ce98e1fee70-a0ba018dd46f8987.gif","duration":200.118,"title":"Kutoka Mbio za Kazi hadi Ubora wa Wateja","description":"Hili Loom linaangazia safari ya kitaaluma ya mzungumzaji na hatua kuu katika kazi zake za usafiri na mauzo, na kisha ubora na uchanganuzi wa wateja. Anataja kwamba mwaka 2021 hadi 2025 alienda kwenye nafasi za juu zaidi kuanzia wakala wa safari na mauzo hadi CCA Kenya, akifanya kazi kama specialist wa American Airlines, kisha kuanzia front-line agent hadi quality assurance analyst, na hatimaye kufikia kiwango cha manager. Anasisitiza kufikia kiwango thabiti cha kuridhika kwa wateja cha asilimia 92. Anataja pia uboreshaji wa mfumo wa CRM kwa usimamizi wa data kwa usahihi na kukumbatia masomo mapya ya teknolojia na ujuzi wa dijiti."}