{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2346b8f4ae3144a1b4656a8bdf0d4f5f\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2346b8f4ae3144a1b4656a8bdf0d4f5f-4aac0eb8200a4ce8.gif","duration":232,"title":"Two-Way Outlook Calendar Sync in Follow-Up CRM","description":"This Loom explains the new two-way Outlook calendar sync enhancement in follow-up CRM. It lets CRM events sync to a connected Outlook or Office 365 calendar and also display Outlook events inside the CRM calendar view. Users can choose privacy settings for Outlook events, including show full details, show as busy, or hide higher external events, with the default typically showing as busy. Outlook events shown in follow-up CRM are read only and must be edited in Outlook, and follow-up CRM helps prevent duplicate events. The video also covers how to customize which CRM project fields appear in event details and how managers can use Outlook privacy and filters to review availability and conflicts."}