{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/245ff91f530d4fb8b3bd6c916645715e\" frameborder=\"0\" width=\"1440\" height=\"1080\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1080,"width":1440,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1080,"thumbnail_width":1440,"thumbnail_url":"https://cdn.loom.com/os/loom-media-content/loom/1f957dec-5da8-4681-ae80-6bdf47bcb409/799c70b7-05f9-4144-9434-417a8f057b7a/sessions-thumbnails-245ff91f530d4fb8b3bd6c916645715e-25d2b82c37eee351.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9iYzF2ZTJtdTNtdDhscGRzIiwiYWxnIjoiUlMyNTYifQ.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.jWprCBLkfxW9riFuZGuUqFXfKk0NjqppK6aSYGWFOJS7qM_vRU80S2jjFhYc1OIX6g4sE0-pNAWeWSpjpefzVVnxN0bHIF3Uha8IxCLgZOsWetTwtdCPxi2uoQ1RRXuARXMrKlgvS_YWl8hh-D35PAlTvQCoF0kBPCz3g7fhlcm-TUENAnzz8lNKkdbbJq-8B0NXfQt4ZiOtMHBiIt9SzrClvrYwIPa5Ag-qTFg2x_Fbhc3PkO6M8IM_vITp361sA3V2D33cLzkHz5xk8mHCwUJf-iiv2XbwRr3O-4FVkhFND5ZLHWA-0Wkaqu-UHjBEiRHDthuqeVtIbKVo06ujnQ&Expires=1792052722&Signature=fjAD8lpdwQO0jdfEkJUaNCx7czN6yKxfZln-WEioLzsGrE%7Eq9a2GGSqWT7o87Uil6DezXT5M6Pe483MF69OjQQAi5Z1UlRD5EjbzYDWgSQunNgPzQ%7ExVLK6CW6HxODocNJniVNEWIi5ekeGDNexETSVxljytKJjxHu9cOQUBq7FdyJ-2LyE7AXN2b0EXxJNPZA2VwCGDwr-rcalHniQW473eIIWXbqw0h3lleX36lRjab7583WI0KTn%7EDW3NvH%7ESlGpa5BpcJK7ELyiWxzxAuYcus8iI0s1EaVMLkmM%7Et4d40WeeDi4JgEezsQfYpTzcnmIMLRnqtiYGw5-Vs7B-pg__&Key-Pair-Id=KQOSYIR44AIC0","duration":201.576,"title":"Warranty CRM: Unifying Post-Purchase CX and Operational Intelligence","description":"This walkthrough demonstrates a warranty CRM I created to fix the fragmented warranty and claims process for both customers and brands. It highlights three main operational flows:\n\nCustomer Portal: A simple, transparent claim submission flow for product damage or delivery issues that collects media evidence, driver details, and offers real-time status tracking via a live stepper and built-in chat.\n\nCX Agent Workspace: A centralized ticket management hub featuring customer context, product SKUs, media evidence, quick macros, audit logs, and internal team notes to drastically reduce resolution times.\n\nExecutive & Operations Dashboard: A customizable analytics engine that transforms raw claim data into business metrics—tracking total financial drag, carrier accountability, defect by SKU, team SLAs, fraud prevention, automated C-suite briefings, and dispute exporters to recover lost capital."}