{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2504382bbf0e4c10b7b589997a080c18\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2504382bbf0e4c10b7b589997a080c18-c5d341f4d2f1ebcb.gif","duration":90.792,"title":"Understanding Automation Triggers and Customer Engagement 📈","description":"In this video, I explain how our automation works once it's turned on, specifically focusing on a \"we miss you\" automation triggered by a sale after 90 days of inactivity. When the automation is activated, it continuously checks for customers who last shopped exactly 90 days ago to send them a message. If someone shopped 89 days ago, they will receive the first message the next day, but those who shopped 95 days ago will not receive it, as they are filtered out. To reach customers who haven't shopped in 90 days or more, I recommend sending a broadcast to catch them up. Please take action on this to ensure we engage all relevant customers effectively."}