{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/251c5c02027e431e9330f4514e63fd38\" frameborder=\"0\" width=\"1778\" height=\"1333\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1333,"width":1778,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1333,"thumbnail_width":1778,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/251c5c02027e431e9330f4514e63fd38-757c466d11bb8dc5.gif","duration":323.1378,"title":"Managing Event Refunds Made Easy 💰","description":"In this video, I walk you through the process of managing refunds in the Manage Event Dashboard. I cover how to identify riders who need refunds, the steps to process those refunds, and the importance of encouraging electronic payments. I also highlight the need to keep funds in your account until all refunds are processed. Please make sure to follow these steps carefully to ensure a smooth refund process."}