{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/25a03e2ad36b4daebe8fc9826ce14882\" frameborder=\"0\" width=\"1874\" height=\"1405\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1405,"width":1874,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1405,"thumbnail_width":1874,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/25a03e2ad36b4daebe8fc9826ce14882-7cd4f0debf310ad8.gif","duration":260.128,"title":"Understanding No Refunds Policy in SeatRobot Events","description":"In this video, I explain how our refund policy impacts the functionality of events in SeatRobot, particularly focusing on the differences between events with and without a no-refunds policy. For events with an active refund policy, I demonstrate how guests can initiate refund requests through their confirmation emails. However, for events with a no-refunds policy, I highlight that guests will not have the option to request a refund, and I show how this is communicated both to event managers and attendees. I encourage you to familiarize yourself with these processes to enhance attendee engagement and minimize confusion. Please reach out if you have any questions about managing refund requests."}