{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/26111bae48eb49adbd62ea848d551ce7\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/26111bae48eb49adbd62ea848d551ce7-6be5adba2390c53c.gif","duration":106.16,"title":"Fix Missing QuickBooks and Novi IDs","description":"This Loom explains how to resolve an invoice sync error between Novi and QuickBooks caused by missing customer and unique ID fields. The speaker notes that the message about a missing QuickBooks customer ID and Novi API unique ID typically happens when companies are manually added without these IDs, unlike records created via single sign-on. They demonstrate checking Companies under pet screening for the two missing fields, then adding them by copying the Novi API unique ID and QuickBooks customer ID from the Novi account settings into the corresponding additional information fields. After saving, the invoice can be re-synced successfully."}