{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2637847e24d043f9adf66ce9d97a234e\" frameborder=\"0\" width=\"1108\" height=\"831\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":831,"width":1108,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":831,"thumbnail_width":1108,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2637847e24d043f9adf66ce9d97a234e-700e62816189a59b.gif","duration":215.993,"title":"Handling Encrypted and Unassigned Emails for LOA Responses 🔒","description":"In this video, I guide you on how to handle encrypted or unassigned emails when you receive a provider response for an LOA. I explain that unassigned mail includes any encrypted emails that 4admin's AI cannot access and those related to LOAs without a policy record. I demonstrate how to decrypt an email in Outlook, upload its content to 4admin, and link it to the appropriate LOA. Additionally, I show how to manually associate unmatched emails to an LOA when necessary. Please follow these steps to ensure all relevant emails are processed correctly."}