{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/26665cb2c7de43889276f23953fa8a11\" frameborder=\"0\" width=\"1404\" height=\"1053\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1053,"width":1404,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1053,"thumbnail_width":1404,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/26665cb2c7de43889276f23953fa8a11-3156d245eb7fadbf.gif","duration":62.703,"title":"How to Suspend or Delete Users in Shilo","description":"I walked through how to suspend or delete a user in Shiloh. First, delete them out of your CRM, since we pull all info from your CRM. Then go to Settings, Users, find them in the Accepted category, and use the three dots to Suspend User, which stops access with their password. If you want to stop listening to them, go to Integrations, Manage Agents, and uncheck them so their calls move toward the back of the line. Note we do not delete all of their calls."}