{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/266adb53c1a34b1c847e33d302d08f6e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/266adb53c1a34b1c847e33d302d08f6e-efe40d5e4257dfaf.gif","duration":886.034,"title":"ABC Call Volume Trend Analysis","description":"In this video, I delve into analyzing inbound call data to reduce call abandonment rates. I discuss objectives, data preparation, call volume analysis, and manpower planning using Excel. Action requested: Review insights in the PDF file provided for detailed analysis."}