{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/274eb710a2d1429dbaa09366927c70a4\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/274eb710a2d1429dbaa09366927c70a4-3f13698f8483e249.gif","duration":291.52,"title":"Automated AI Customer Support Workflow Demo","description":"This Loom demonstrates an AI-powered customer support automation workflow that collects inquiries, analyzes them, and logs responses for tracking. It integrates inputs from a Karma Promo website contact form and a second GMA3D channel, normalizing both into a consistent infrastructure before sending the query to an AI model for priority and sentiment classification, summary generation, and a draft response with reasoning. The JSON output is parsed via a JavaScript node and logged into Google Sheets, and an email flow from Gmail then generates and sends an automated edit back. The presenter runs a webhook demo and mentions an issue related to Google Sheets permissions, ending with a modular overview of extending the tool to systems like CRMs, helpdesks, and Slack."}