{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2797d6c16f0345728a4a1aefccb84447\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2797d6c16f0345728a4a1aefccb84447-00001.gif","duration":127.162,"title":"4. How Pending Reservations Works","description":"In this video, I will show you how to mark a lead as pending in our system. This is important because when a contact moves into the quoted stage, they receive follow-ups after four hours and two days. However, if they respond without giving a definite answer, we need to have an additional follow-up ready. That's where pending reservations come in. I will demonstrate how to move a lead to pending reservations and explain the follow-up process. Make sure to watch the previous videos for more context."}