{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/27a968bee6454799a3df9d3650411ce6\" frameborder=\"0\" width=\"1670\" height=\"1252\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1252,"width":1670,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1252,"thumbnail_width":1670,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/27a968bee6454799a3df9d3650411ce6-df6c1a9901483567.gif","duration":383.216,"title":"Delivery Recap Notifications for Watchers and Salespeople","description":"This Loom explains how delivery recap notifications work for salespeople and watchers. The feature shares the same delivery recap available to the customer, helping users stay up to date and answer customer questions without manually looking up orders or contacting other departments. Viewers can add themselves as a watcher by clicking the Watcher icon at the top of an order and selecting Plus Watcher to add an individual user or team. When the delivery status is updated to confirmed and shared with the customer, the watcher or salesperson receives the same delivery notification email as the customer."}