{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/27d652906e9a48e9b1e300731e2e8b15\" frameborder=\"0\" width=\"1736\" height=\"1302\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1302,"width":1736,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1302,"thumbnail_width":1736,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/27d652906e9a48e9b1e300731e2e8b15-5997d100b0e06b78.gif","duration":298.21,"title":"Creating MyPersonas - Step 4 &amp; 5 - Message customizations &amp; preview","description":"In this video, I walk you through step five of creating MyPersonas, focusing on configuring the custom greeting and escalation messages. I demonstrate how to replace the default greeting with a personalized message, like \"Hi, I am Mia Parson, here to help you with HR related questions.\" Additionally, I show how to set an escalation message for when the persona needs to hand off a question to a human, ensuring users feel supported. After saving these customizations, I launch MyPersonas to showcase how it interacts with users. Please make sure to follow these steps to enhance your persona's effectiveness."}