{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/284cbfd1fa474812b85d123f977f6fc1\" frameborder=\"0\" width=\"1246\" height=\"934\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":934,"width":1246,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":934,"thumbnail_width":1246,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/284cbfd1fa474812b85d123f977f6fc1-85832cbef5ff9dd3.gif","duration":251.067,"title":"Exploring Agent Texting Capabilities in ONYX ","description":"In this video, I walk you through the agent texting capability in ONIX, which is now available once you've been approved. You'll notice a new messages tab where you can communicate just like on your cell phone, including sending images and using templates for quick responses. It's crucial to obtain specific consent from customers before texting them, which I've demonstrated in the video. I also show how to manage conversations and notifications effectively. Please ensure you follow the consent process to stay compliant and protect yourself from potential issues."}