{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2867431235514db0aec74433e105e101\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2867431235514db0aec74433e105e101-1712943079757.gif","duration":2754.165,"title":"Creating an IVR in Regal - E2E","description":"In this video, I will guide you through the process of creating an Interactive Voice Response (IVR) in Regal. An IVR is a visual workflow tool used to handle inbound calls before they are connected to an agent or routed elsewhere. I will show you how to configure the IVR, including setting up business hours, evaluating calls, and routing them to the appropriate teams. No action is requested from the viewers."}