{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/29c90d2f368e4d76aa66972e9e7bc9ea\" frameborder=\"0\" width=\"1922\" height=\"1441\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1441,"width":1922,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1441,"thumbnail_width":1922,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/29c90d2f368e4d76aa66972e9e7bc9ea-612e35ebd726cd75.gif","duration":182.885,"title":"Automating Pet Fee Collection in the Guest Portal","description":"In this video, I walk you through how to automate feed collection in the guest portal based on their responses during pre-check-in. We set up a workflow for a pet fee, which activates upon guest verification and adds a service fee if they indicate they are bringing a pet. I also demonstrate how guests will see this fee and how it blocks access to check-in instructions until paid. Please ensure to assign this workflow to all properties and activate it to run on existing triggers. Take a moment to implement this in your system for a smoother guest experience."}