{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2a2dd708cb67466da86e5f5c0c3c253f\" frameborder=\"0\" width=\"1152\" height=\"864\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":864,"width":1152,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":864,"thumbnail_width":1152,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2a2dd708cb67466da86e5f5c0c3c253f-1699053383032.gif","duration":299.524,"title":"Return Flow Process - Part 1","description":"Hi, I'm Lesley, and I've recently joined the Customer Success Content Team. In this video, I'll be explaining the Return Flow process and how to handle return requests. I'll guide you through the steps, from checking if the customer has a valid invoice number to finding the purchase date. Make sure to watch the video to understand the Return Process better."}