{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2ad80eb19b934c469a0b0617c826460b\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2ad80eb19b934c469a0b0617c826460b-6130d7b917705592.gif","duration":200.766667,"title":"How to Create and Apply Credits","description":"This Loom explains how to create and apply billing credits to reduce what a client owes. It covers creating a credit manually by selecting the client name, entering an optional reason in notes, and specifying the credit amount, including creating credits from an invoice via Credits and New Credit. Applying a credit reduces the invoice balance, and credits created on an invoice apply by default but can be unapplied and reapplied using the green arrow and checkmark icons. It also notes that partially applied or overpayment-created credits cannot be deleted without first unapplying or editing the original payment, and credits can be refunded by converting credits from the client profile. Finally, it shows how to find the credit applied report in the Reports module under the Billing tab."}