{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2b6a5867e28949f791fbc837b647fce2\" frameborder=\"0\" width=\"2114\" height=\"1585\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1585,"width":2114,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1585,"thumbnail_width":2114,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2b6a5867e28949f791fbc837b647fce2-02f4bf4c358bb271-full.jpg","duration":361.5,"title":"Managing Customer Reviews Effectively","description":"In this video, I walk you through our customer review management system found in the marketing tab. You will learn how to send review requests, track responses, and analyze competitor reviews to improve our reputation. I also explain how to customize review templates and manage video testimonials. Please make sure to explore the settings for SMS and email requests, and consider integrating our Google Business page. Your engagement with these tools is essential for building customer trust and enhancing our feedback collection."}