{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2d61b365ebce4ba5831e9c16446ddfc8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2d61b365ebce4ba5831e9c16446ddfc8-932eea78f57ff9ea.gif","duration":565.763,"title":"Creating a New Support Agent Phone 📞","description":"In this video, I walk you through the process of creating a new support agent phone, which is essential for various reasons that I explain. Before diving in, ensure your knowledge base is ready, especially if you're pulling from a new set of information. I detail the steps for filling out the agent's title, persona, language, and knowledge base selection, along with ticket handling preferences. I also cover advanced features like checkout links and payment updates that may require additional setup. Please make sure to follow these steps carefully to ensure your agent is set up correctly."}