{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2d91612f4ad845d28cd4e23d7a3f43d0\" frameborder=\"0\" width=\"1276\" height=\"957\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":957,"width":1276,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":957,"thumbnail_width":1276,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2d91612f4ad845d28cd4e23d7a3f43d0-294ebdbc1f93fbff.gif","duration":959.786,"title":"Walk In/ Tour Process V2","description":"This Loom explains the walk-in process and tour mindset for float guides, emphasizing connection, reality, and communication. The host argues you should not act like salespeople but instead listen, tailor education to the guest’s goal and timeline, and understand the why behind it to guide them to feeling better and coming back. It outlines how to check the CRM before the guest arrives, greet them, complete the waiver, and use the seven X-factors throughout the studio tour, including fire and ice and float pod education and control reassurance. The session should set expectations that the first float may feel different, with the best benefits typically seen by the second and third sessions, and frequently by at least three floats within the first month."}