{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2dc8712ba6674ebeac1318d284d47cc9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2dc8712ba6674ebeac1318d284d47cc9-770e29ca64db01ae.gif","duration":53.446,"title":"Easy Exchanges For Ticket Buyers","description":"In this video, I walk you through how customers can easily handle ticket exchanges directly from their email confirmation. They can click the Exchange Tickets button to manage their order and select their preferred date, for example, switching from Saturday to Sunday. If there's a price difference in ticket types, they'll need to pay that difference before checking out. Once they submit their exchange, their tickets will automatically update. Please make sure to share this process with our customers to enhance their experience!"}