{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/2e0b1559010c4cd2ac9e075789e54734\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/2e0b1559010c4cd2ac9e075789e54734-547cb1ec0c62d72b.gif","duration":647.294,"title":"Demo - workflows, tools and control","description":"In this demo, I showcase how workflows can enhance control and determinism in conversations with our virtual assistant for bank customer support. The assistant can help users with their bank plans or debit account inquiries, as demonstrated in a conversation where I reported a suspicious transaction. I explain the importance of verifying user identity before accessing sensitive information, which ensures reliability in our interactions. I encourage viewers to consider how these workflows can be applied to improve our customer support processes. Please take a moment to reflect on how we can implement these strategies in our own workflows."}